If you want to manage your policy according to your changing needs, you can simply do it the way you want.
If you have lost your original policy documents, you can apply for duplicate Policy Documents by submitting:
It is advisable to contact your Service Person (of your respective branch) or our customer services team for detailed requirements .The required documents must be properly completed and sent to:
Customer Experience Department- Head Office
Jubilee Life Insurance Company Limited,
74/1-A, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan,
Telephone: (021 ) 35205095
Fax: 021-35610959
Email: info@jubileelife.com
At any point during the term of your policy, you can change any of your personal or policy related details:
To change names please complete, sign and submit the following:
You must at the earliest update your policy record with correction or changes in your date of birth, date of birth of any person insured under any benefit of the policy, date of birth of a beneficiary and date of birth of guardian (appointed if beneficiary is less than 18 years). Change or correction in date of birth of a life assured may require re-evaluation of risk and recalculation of premium.
To change or rectify date of birth please complete and submit the following:
You must at the earliest update your policy record with correction or changes in your Computerized National Identity Card Number, the Computerized National Identity Card Number of any person insured under any benefit of the policy, the Computerized National Identity Card Number of a beneficiary, the Computerized National Identity Card Number of guardian (appointed if beneficiary is less than 18 years).
To update Computerized National Identity Card Number please submit:
You must at the earliest update your policy record with correction or changes in your Correspondence Address, Email address, Telephone / Mobile phone numbers or any other contact reference.
To change or rectify your contact details please complete and submit the following:
At every Policy Anniversary (the yearly dates following the commencement date of the policy) you can make changes (alterations) in benefits of your Policy such as:
It is advisable to consult your Service Person (mentioned at the right bottom corner of the Renewal Letter) for assistance while requesting for alterations in Benefits & Values of the Policy.
Following documents are required to be completed and submitted. Please ensure that all documents and forms are signed by you as per signature affixed by you on your Policy’s original Proposal Form:
Changes can only be incorporated if the Policy is in-force with all premiums paid and are subject to re-underwriting (re-evaluation) of the risk by Jubilee Life Insurance. Medical tests & Reports may be called to assess and re-evaluate the altered risk. Reinstatement Form (RF) needs to be completed and submitted if the Policy stands lapsed for more than a year.
The Original documents & forms (hardcopy) properly completed, signed and witnessed along with the Premium Cheque must be sent to:
Customer Experience Department- Head Office
Jubilee Life Insurance Company Limited,
74/1-A, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan,
Telephone: (021 ) 35205095
Fax: 021-35610959
Email: info@jubileelife.com
Once all due requirements are completed to the satisfaction of the Company, the Company considers your request for endorsement and if approved, policy benefits & values are changed and an Endorsement to Standard Policy Conditions is issued, which is sent to you at your mailing address through Courier / Registered Mail.
Renewal Acknowledgement Letter, Final Receipt and Policy’s Unit Report (for Unit-Linked policies only) would be sent to you through courier a week later
If you wish to change the person appointed / nominated by you as beneficiary / guardian under the Policy then please complete & submit the following:
(If the person nominated is a minor (below 18 years), a guardian (above 18 years) too must be appointed).
For complete understanding of the regulations that govern Beneficiary Nomination & Guardianship designation in life insurance policies, kindly refer to Part X (Sections 71, 72 & 73) of the Insurance Ordinance (XXXIX) 2000.
You may assign / transfer your Policy in favor of another person or an organization to secure the repayment of a loan (by pledging the Policy’s Sum Assured) or as collateral (by pledging the Policy’s Cash Value) or for any purpose that you may consider necessary.
To Assign / Transfer the Policy you need to complete and submit the following:
Once a Policy is assigned your rights (to the extent of the terms of assignment agreed) as policy-owner and that of your Beneficiary / Guardian under the Policy stand revoked till such time as the Policy is Re-assigned back to you.
For complete understanding of the regulations that govern Assignments or Transfer of Policies in life insurance, kindly refer to Part X (Sections 71, 72 & 73) of the Insurance Ordinance (XXXIX) 2000.
Reinstatement means the reinforcement of all benefits and values of a Policy which lapsed due to non-payment of renewal premium or which was in-force under the Non-Forfeiture or Paid Up Provision of the Standard Policy Conditions of the Policy.
A 30 (Thirty) Days grace period is provided for premium payments, i.e. if you pay your premium within 30 days after the date the premium falls due, your Policy would be renewed without additional requirements or charges .However should you pay your premium after the 30 Days grace period, then, please follow instructions below to revive your lapsed policy:
Fill up the policy Reinstatement Form & Declaration of Health and Occupation (DHO). If the premium is paid 90 days after the due date in addition to Declaration of Health and Occupation (DHO), the current applicable Reinstatement Fee would also be charged / deducted.
You will need to provide complete details along with related documents.
The form needs to be duly signed by the life insured and the policy holder, if the policy holder is different from the life insured.
The Original DHO form (hard copy) properly completed, signed and witnessed along with the Premium Cheque (with or without late fees as applicable) must be sent to:
Customer Experience Department – Head Office
Jubilee Life Insurance Company Limited,
74/1-A, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan,
Telephone: (021 ) 35205095
Fax: 021-35610959
Email: info@jubileelife.com
Your health & occupation meeting underwriting criteria, the Policy would be renewed and about a week later the Renewal Acknowledgement Letter, Final Receipt and Policy’s Unit Report (for Unit-Linked policies only) would be sent to you through courier
After the completion of two policy years (given that two years’ complete premiums have been paid), you may surrender your policy. In case of surrender, Surrender Value (Cash Value available in the Unit Account of the policy) will be payable after deduction of surrender charges (if any). However, surrender in early policy years may result in lower cash values.
If you decide to surrender your policy due to any circumstances, here’s what you need to do.
Complete and submit the following documents
NOTE: In case of loss of original policy documents, please provide Indemnity Bond for loss of policy documents.
Submit the completed form to your respective branch.
Upon completion of all due requirements to the satisfaction of the Company, surrender request is processed and Surrender Value Cheque is sent to your respective branch from where you may collect the same.
